Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a DialogueTrainer Customer Service request from the options provided.
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"abbbbfed79f952f7dfa957a3259bcdd9c3f60327_lout","branding":{"id":"2","key":"dcs","name":"DialogueTrainer Customer Service","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d96b0b","headerLinkHoverBGColor":"#d96b0b","headerBadgeColor":"#d96b0b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8f68b316-bc92-4ab5-8212-e01de4957a55/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjQyYTA2Yi0xNzk3LTQ2NzctYWFlMy01MWEyYzk0MzA1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmNjhiMzE2LWJjOTItNGFiNS04MjEyLWUwMWRlNDk1N2E1NSI6WyJyZWFkIl19LCJleHAiOjE3NzI5ODkyNDksIm5iZiI6MTc3Mjk4ODY0OX0.JDLE55m4rdFRuUzarg155cDcfItDKHvDq_J4nnZb5_0&client=4b42a06b-1797-4677-aae3-51a2c9430533&mode=fit","logoId":"8f68b316-bc92-4ab5-8212-e01de4957a55","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DialogueTrainer Customer Service Desk","sharedPortalName":"Customer Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij de DialogueTrainer klantenservice","sharedPortalName":"Klantenservice","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the DialogueTrainer Customer Service Desk","sharedPortalName":"Customer Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1e293b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjQyYTA2Yi0xNzk3LTQ2NzctYWFlMy01MWEyYzk0MzA1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzI5ODkyNDksIm5iZiI6MTc3Mjk4ODY0OX0.WsjtS01VSh0ivkEWm5Rqqg9SWPJyjL9Vm6Pjl5FsUhQ&client=4b42a06b-1797-4677-aae3-51a2c9430533&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"dcs","projectId":10002,"serviceDeskId":2,"name":"DialogueTrainer Customer Service","description":"<p>Welcome! You can raise a DialogueTrainer Customer Service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help troubleshooting? Request assistance here.</p>","icon":10520,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[3],"key":""},{"id":"11","name":"Questions about DialogueTrainer","descriptionHtml":"","callToAction":"Questions about DialogueTrainer","introHtml":"<p>Trying out our platform and content and want more information? <br> We'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[11,10,9,16,15,14,12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjQyYTA2Yi0xNzk3LTQ2NzctYWFlMy01MWEyYzk0MzA1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI5ODk4NDksIm5iZiI6MTc3Mjk4ODY0OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XGmwBBKBNfObIq0TdcQfKqF5TVDm1F4LfhYE6unNPDc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"4b42a06b-1797-4677-aae3-51a2c9430533","tokenDurationInMins":20}},"reqCreate":{"id":14,"projectId":10002,"issueType":{"id":"10013","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://dialoguetrainer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/14","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/14","calendarParams":{"firstDay":0,"date":"2026-03-08T17:50:50+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjQyYTA2Yi0xNzk3LTQ2NzctYWFlMy01MWEyYzk0MzA1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI5ODk4NTAsIm5iZiI6MTc3Mjk4ODY1MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hIASECrkSguEb6yNzUSeTBG_tmRxhSMvvQ6cote9QfM","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"4b42a06b-1797-4677-aae3-51a2c9430533","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2024-03-08T19:28:36.931297Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[14],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Bug report","submit":{"lock":false,"pdf":false},"templateFormUuid":"5976ab05-6a4f-48dc-85da-957e3177ebaf"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"faa027ee-c06b-4b93-8dc7-e0e23f6fb998"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"a14adbb3-48bb-44f2-96fc-97479ab3e0a8"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":20},"layout":"default","localId":"d66ab84e-41d4-4da2-9b0e-33ceb46caba7"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":21},"layout":"default","localId":"3a5429b6-bb9e-4362-b69a-a85a5fafea92"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"6caad7fb-2ddc-4bff-b566-706d9445a6e8"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"ea5bf1c3-ee43-4929-97ed-e745f560ecba"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"23":{"type":"at","label":"Please provide screenshots of the issue if possible","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"cs","label":"Have you tried using other devices, OSes or browsers?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes, but the issue still occurs","other":false},{"id":"2","label":"Yes, and the issue did not occur","other":false},{"id":"3","label":"No","other":false}],"questionKey":""},"21":{"type":"cm","label":"Browser","description":"In which browser(s) are you experiencing the issue?","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"1":{"type":"tl","label":"Brief summary of the issue","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"20":{"type":"cm","label":"OS","description":"On which operating system(s) are you experiencing the issue?","validation":{"rq":true},"choices":[{"id":"1","label":"Windows","other":false},{"id":"2","label":"MacOS","other":false},{"id":"3","label":"iOS","other":false},{"id":"4","label":"Android","other":false},{"id":"5","label":"Linux","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"pg","label":"Description","description":"Please explain the issue in detail and the steps involved to reproduce it","validation":{"rq":true},"jiraField":"description","questionKey":""}}},"uuid":"5976ab05-6a4f-48dc-85da-957e3177ebaf"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2024-03-08T19:28:36.931297Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[14],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Bug report","submit":{"lock":false,"pdf":false},"templateFormUuid":"5976ab05-6a4f-48dc-85da-957e3177ebaf"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"faa027ee-c06b-4b93-8dc7-e0e23f6fb998"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"a14adbb3-48bb-44f2-96fc-97479ab3e0a8"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":20},"layout":"default","localId":"d66ab84e-41d4-4da2-9b0e-33ceb46caba7"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":21},"layout":"default","localId":"3a5429b6-bb9e-4362-b69a-a85a5fafea92"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"6caad7fb-2ddc-4bff-b566-706d9445a6e8"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"ea5bf1c3-ee43-4929-97ed-e745f560ecba"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"23":{"type":"at","label":"Please provide screenshots of the issue if possible","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"cs","label":"Have you tried using other devices, OSes or browsers?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes, but the issue still occurs","other":false},{"id":"2","label":"Yes, and the issue did not occur","other":false},{"id":"3","label":"No","other":false}],"questionKey":""},"21":{"type":"cm","label":"Browser","description":"In which browser(s) are you experiencing the issue?","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"1":{"type":"tl","label":"Brief summary of the issue","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"20":{"type":"cm","label":"OS","description":"On which operating system(s) are you experiencing the issue?","validation":{"rq":true},"choices":[{"id":"1","label":"Windows","other":false},{"id":"2","label":"MacOS","other":false},{"id":"3","label":"iOS","other":false},{"id":"4","label":"Android","other":false},{"id":"5","label":"Linux","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"pg","label":"Description","description":"Please explain the issue in detail and the steps involved to reproduce it","validation":{"rq":true},"jiraField":"description","questionKey":""}}},"uuid":"5976ab05-6a4f-48dc-85da-957e3177ebaf"},"linkedJiraFields":["summary","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}